Refund & Cancellation Policy

Effective 6 October 2026

DIGRENO Invoice sells invoice credits as one-time packs. There are no subscriptions, so there is nothing to cancel and nothing renews automatically.

No refunds

All purchases are final. Once a payment is successful, it is not refunded, whether or not the credits have been used. Please check the pack before you pay.

This includes:

Used and unused credits from any pack.
Free trial and promotional bonus credits.
Credits remaining on an account that you deleted or that we suspended for misuse.

Payment taken but credits not added

Credits are usually added within a few minutes after your bank confirms the payment. If they don’t appear:

In the app, open Help → Payment issues and tap Check status on the payment.
If it still shows as pending, wait up to 24 hours. Banks sometimes confirm late.
If credits still haven’t been added, raise a support ticket with the Razorpay payment ID (starts with pay_). We will add the credits you paid for.

If a payment fails at the bank or payment gateway, no purchase is made. Any amount debited for a failed payment is reversed to your account by your bank or Razorpay, usually within 5–7 business days.

Contact

Email [email protected] with your registered mobile number and payment ID.